Refund policy

Returns & Exchanges

30-Day Returns

At LBORA, we want you to shop with confidence.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Before Returning for Size Issues

Most LBORA hats feature an adjustable inner band designed to provide a more comfortable fit.

Before requesting a return due to sizing, please adjust the inner band and refer to our Hat Size Guide. Many sizing concerns can be resolved with a simple adjustment.

Return Eligibility

To qualify for a return, your item must:

Be returned within 30 days of delivery.
Be unworn, unused, and in its original condition.
Include all original tags, packaging, and accessories.
Be accompanied by proof of purchase or your order number.

Items returned without prior authorisation will not be accepted.

To start a return, please contact:

Email: support@shoplbora.co.uk

Our Customer Care team will respond with return instructions within 48 hours.

Return Costs

Non-Quality Related Returns

If you are returning an item due to personal preference (including change of mind, incorrect size ordered, colour preference, or other non-quality-related reasons):

The customer is responsible for the return postage.
A £20 Restocking & Inspection Fee will be deducted from the refund once the returned item has been received and inspected.
Original shipping charges (if applicable) are non-refundable.

The Restocking & Inspection Fee helps cover the cost of receiving, inspecting, quality checking, repackaging and returning eligible products to inventory.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

Damaged
Defective
Incorrect
Incomplete

please contact us within 48 hours of delivery at:

support@shoplbora.co.uk

Include your order number together with photographs of the issue.

Where the claim is approved, LBORA will provide an appropriate solution, including a replacement, exchange or full refund at no additional cost.

Non-Returnable Items

For hygiene, safety and product-specific reasons, we cannot accept returns for:

Personalised or custom-made products
Gift Cards
Clearance or Final Sale items
Perishable goods
Hazardous materials or flammable products

If you're unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The quickest way to receive another size or style is to return your original purchase (subject to approval) and place a new order once your return has been processed.

Refund Processing

Once your return has been received and inspected, we'll notify you by email regarding the outcome.

If approved:

Your refund will be processed within 10 business days.
Refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.

If you have not received your refund 15 business days after receiving our refund confirmation, please contact:

support@shoplbora.co.uk