1.General

We offer a 30-day return policy, and you may request a return within 30 days of receiving your order. To qualify, items must be unused, unworn, with all original tags attached, and in the original packaging, and a receipt or proof of purchase is required. Refunds are only issued after the returned item has been received and inspected, and we do not accept “refund-only” requests without a product return.

For returns due to personal preference or non-quality-related reasons, the customer is responsible for return shipping costs. Customers are responsible for purchasing their own return shipping label

To start a return, please contact our customer service team at support@shoplbora.co.uk to obtain the return center address and standard packing instructions. Once your return is received and verified to be in its original, resellable condition, your refund will be processed.

Return Collection Center: G/F 126 YEE KUK STREET, SHAMSHUIPO, KOWLOON, HONG KONG

Operating Entity: BEST FORTUNE INTERNATIONAL HOLDINGS LIMITED
Please note: Customers are responsible for international return shipping costs to our Hong Kong center for personal preference returns.

2. Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shoplbora.co.uk.