About Us
Every great story begins with a simple belief.Ours started with the conviction that true luxury isn't just aboutwhat you wear—it's about how it makes you feel.
How Are Lbora Hats Made?
From our design studio in the heart of Aspen, Colorado, Lbora products undergo as many as 80 meticulous steps before they reach your hands. Our founders bring over 20 years of experience in the fashion industry; Lbora has spent over two decades perfecting the art of refined craftsmanship, blending American innovation with heritage techniques. What makes Lbora truly unique? Read on, as Lbora Founder & Brand Director, Erica Xu, answers the most frequently asked questions about our brand and our commitment to exquisite craftsmanship.
1.Why did you start Lbora ?
LBORA was born from a passionate belief that true luxury should be accessible without compromising on quality or craftsmanship. Founded and operated by BEST FORTUNE INTERNATIONAL HOLDINGS LIMITED (Company registration date: 2024-12-15), we noticed a significant gap in the market between mass-produced items and ultra-high-end luxury goods that were out of reach for most discerning customers. We're extremely proud to bridge this gap by offering meticulously crafted products that embody the essence of timeless elegance at a price point that makes premium quality attainable. Our founders combined decades of experience in luxury goods with a fresh perspective on what modern consumers truly value—authenticity, quality, and sophisticated design.
2.What is the mission of Lbora ?
Lbora’s mission is to redefine accessible luxury by creating products that inspire confidence and elevate everyday experiences. We believe that luxury isn't just about owning beautiful things—it's about how those things make you feel and the confidence they bring to your daily life.
In a tangible sense, we achieve this mission by putting craftsmanship first, sourcing only the finest materials, and maintaining rigorous quality standards throughout every step of our process. At Empoli Inc. (doing business as Lbora), we hope our products become cherished companions that enhance your personal style and boost your confidence in every situation.
We're committed to building a community of individuals who appreciate the finer things in life while staying grounded in authenticity and genuine value.
3.Where are Lbora products produced?
While Lbora’s design and brand direction originate from our headquarters in Aspen, Colorado, our products are manufactured in carefully selected production facilities around the world. We believe this global approach is our greatest strength, allowing us to combine American vision with the world's finest craftsmanship.
We personally visit every facility—from our specialized partners in Asia to global artisans—to ensure that our exacting standards of excellence and ethical production are met. This network allows us to work with master craftspeople who understand the intricacies of luxury textiles and materials. By overseeing every step from our US office, we ensure that the Lbora difference is felt in every product we deliver.
4.Where does Lbora source materials?
Lbora sources materials from the finest suppliers around the world—this isn't just marketing speak; it's an absolute necessity for achieving the quality we demand. Our premium wool and fine felt are selected for their durability and soft texture, while our natural straw and hand-woven palm leaves are sourced from regions known for their traditional weaving artistry.
These essential materials are complemented by our Italian leather from tanneries with centuries of tradition, cashmere from the highlands of Mongolia, and ethically sourced precious metals. Each material is chosen not just for its inherent quality, but for the story it tells and the craftsmanship behind it. We believe that the provenance of materials matters as much as their quality—it's what gives each Lbora product its unique character and authenticity.
We maintain long-term relationships with our suppliers, many of whom have been family businesses for generations. This ensures consistency and supports traditional techniques that might otherwise be lost to mass production.
5.What makes Lbora products different?
Sustainability is at the core of everything we do at Lbora. We believe that true luxury must be responsible luxury. This means creating products that are built to last for generations, not seasons—a philosophy we carry from our entire organization.
Our approach to sustainability is multi-faceted: we source materials from suppliers who share our commitment to ethical responsibility, minimize waste through precise planning, and use packaging made from recycled and recyclable materials.
We also offer a comprehensive repair and restoration service for our products. We believe that maintaining quality items is far more sustainable than replacing them, and our master craftspeople take pride in breathing new life into well-loved pieces.
Additionally, we are committed to transparency in our supply chain, ensuring that every partner meets our rigorous standards for worker welfare and environmental responsibility.
6.How does Lbora ensure customer satisfaction?
Customer satisfaction isn't just our goal—it's our obsession. We understand that choosing Lbora is an investment, and we're committed to ensuring that investment brings you joy for years to come.
Our customer service team consists of product specialists who understand every detail of our craftsmanship and can help you make the perfect choice for your needs. We offer personalized styling consultations, detailed care instructions, and ongoing support throughout your ownership experience.
Our "White Glove Service" includes complimentary gift wrapping, expedited shipping options, and our unique "Preview Program," where you can examine your purchase at home for 14 days before making your final decision.
We also maintain a private client services team for our most valued customers, offering exclusive access to limited editions, custom modifications, and priority service for repairs and maintenance.
7.Join the Lbora Community
At Lbora, we're more than a brand—we're a community of individuals who believe that life's finest moments deserve to be celebrated with exceptional quality and timeless style. We invite you to experience the difference that true craftsmanship makes and to join us in our mission to make luxury accessible without compromise.
Whether you're discovering Lbora for the first time or you're a long-time member of our community, we're honored to be part of your story and committed to exceeding your expectations at every turn.